If for any reason you are not 100% satisfied with your FHI Heat order, you may return any product in its original condition for a full refund within 14 days from delivery.

If the product you receive is damaged or faulty in any way, or not what you originally ordered, please contact us on: customerservice@fhiheat.com.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping/insurance costs for returning your item. Shipping costs are non-refundable.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will process the refund due to you as soon as possible, and a credit will automatically be applied to you on the original method of payment within 14 days.

If you have not received your refund within 14 days, please contact us at: customerservice@fhiheat.com.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t yet received a refund please contact us on: customerservice@fhiheat.com.

Additionally, contact your credit card company, it may take up to 14 working days before your refund is officially received.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: customerservice@fhiheat.com.